Rules

Important Times

Check-In (Rooms): From 2:00 PM

Room Check-Out: By 12:00 PM
You are welcome to enjoy common areas after check-out, unless otherwise indicated.

Latest Arrival Time: 8:00 PM

Please notify us via our official WhatsApp or phone number if you expect to arrive later.

Respect for Nature

Please respect all native plants and animals.

Do not litter—use the designated recycling points.

Keep noise to a minimum on the trails to avoid disturbing the birds and fellow guests.

Restaurant Hours

Breakfast: 8:00 AM – 10:00 AM

Lunch: 12:00 PM – 2:00 PM
(Please let us know in advance if you require lunch at a different time due to tours or activities).

Dinner: 6:30 PM – 7:30 PM

Pool Access 

Open Daily: 8:00 AM – 7:00 PM

Swimsuits are required.

Parking

Private, secure parking is available on-site.

Pet Policy

Pets are welcome with proper care and hygiene.

Additional fee: $10 USD per night.

Pets are not allowed on beds or furniture.

Sanctionable Pet Incidents

• Pet waste found on beds, room floors, or in bathrooms.
• Damage to linens, pillows, blankets, or mattress covers.
• Chewing or scratching damage to property or room elements.

Pet owners are responsible for cleaning up after their animals and covering any repair or cleaning costs resulting from damages or incidents. Penalty for non-compliance: $80 USD.

Quiet Hours

From 9:00 PM onward, please keep noise to a minimum in common areas to respect everyone’s rest.

Children & Minors

Minors are allowed only when accompanied by a responsible adult or legal guardian.

Important: In accordance with Article 17 of Law 679 of 2001, the sexual exploitation and abuse of minors is a criminal and civil offense in Colombia.

Prohibited

Outside food or beverages are not allowed.

Consumption of alcohol in common areas may result in a $40 USD penalty. 

Cancellation Policy

24‑Hour Grace Period

Guests may cancel free of charge within 24 hours of booking, provided the cancellation occurs at least 48 hours before the scheduled check‑in time.

Flexible Cancellation

• Free cancellation up to 7 days before arrival.
• First‑night charge if cancelled 3–7 days before arrival.

Moderate Cancellation

• 50 % fee of the total booking cost if cancelled 1–3 days before arrival.
• 100 % fee (full stay) if cancelled within 24 hours of arrival or in case of no‑show.

Force Majeure

In the event of extraordinary circumstances (natural disasters, government‑mandated travel bans, etc.), standard cancellation fees may be waived. Each request will be assessed on a case‑by‑case basis.

Notes:

• All refunds (when applicable) will be processed to the original payment method within 7 business days.
• Cancellations must be made via the same channel used for the reservation (LobbyPMS link, email, or WhatsApp).
• Modifications to dates or room types are treated as new bookings and are subject to availability and current rates.
  
  

Right of Admission 

We reserve the right of admission.